Privacy Policy

Effective Date: 22/07/2024

1. Introduction

This Privacy Policy (the "Policy") explains our privacy practices for Shellfish Bar services, including our mobile application ("Shellfish Bar App") and related services. The Shellfish Bar App is provided by Shellfish Bar DMCC, which has created and customized the app for managing your seafood orders, payments, and other related services.

This Policy is incorporated into the Shellfish Bar App’s Terms of Use (the “Terms”).

Shellfish Bar DMCC is the data controller as described below in this Policy.

2. Information Collection and Use

Personal Information Voluntarily Provided: We collect personal information that you voluntarily provide, such as your name, email address, and phone number, when you register or place an order. If you choose not to provide mandatory information, you may only access basic functionalities.

Usage Information: We collect information about your interactions with the app, including features you use and content you access. We do not collect mobile device identifiers or IP addresses.

Location Information: If you enable location services, we may collect your geo-location to identify your presence at our premises through purchases or beacons.

3. Information Sharing

With Third Parties: We may share your information with third-party service providers to help us deliver our services, such as payment processors and delivery partners.

Business Partners: We may receive information about your purchases from our business partners and third-party services.

4. Sensitive Information

Shellfish Bar DMCC does not require or intentionally collect sensitive information.

5. Children's Privacy

Users must be at least 18 years old to use the Shellfish Bar App. If you are under 18, you may only use the app with the consent of a parent or guardian. We do not knowingly collect information from individuals under 18 years old.

6. Business Operating Partners

We may use third-party services to operate our app or loyalty programs on our behalf.

7. Use of Information

Your information is used to provide app functionalities, personalized services, promotions, and to improve our app. It may also be shared with partners and third parties involved in delivering services.

8. Aggregated Information

Anonymized or aggregated information may be used for various purposes.

9. Automated Decision-Making

By using our app, you consent to automated decision-making processes.

10. Third-Party Services

Certain areas of our app may be operated by third parties who are responsible for their own data collection practices.

11. Data Transfer

We may transfer your personal data to other jurisdictions as necessary to provide our services. All transfers will be conducted in compliance with UAE data protection regulations.

12. Legal Basis for Processing

We process your data based on your consent or our legitimate interests in providing services, as permitted under UAE data protection laws.

13. Business Unique Terms

Additional terms may apply to specific programs or services provided by Shellfish Bar DMCC.

14. Your Rights

Under UAE data protection laws, you have the right to access, correct, delete, or withdraw consent regarding your personal data. For more information on how to exercise these rights, please contact us.

15. Data Retention

Data will be anonymized or erased upon request or after eighteen (18) months from the end of our engagement, in compliance with UAE data protection laws.

16. Information Security

We implement appropriate security measures to protect your personal data against unauthorized access, loss, or damage.

17. Policy Changes

We may update this policy periodically. The latest version will be available on our website, and we will notify you of any significant changes.

18. Consent to Electronic Records

You hereby agree to the use of: (a) electronic means to consent to and complete this Policy and to provide you with any notices given pursuant to this Policy; and (b) electronic records to store information related to this Policy and your use of the Shellfish Bar App.

19. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Shellfish Bar DMCC
Address: J2 TOWER CLUSTER J, JLT, DUBAI
Phone: +971 52 612 3545
Mobile: +971 52 612 3545
Email: HELLO@SHELLFISH-BAR.COM
Working Times: Sun - Sat, 12 PM - 11:30 PM